How it works
Swapping in one of our shops
1. Receive your Swaps
Take a maximum of 5 items (clothing, shoes and accessories) to our shop and we will give you Swaps in return. We check whether the items are clean and undamaged and how many Swaps they are worth. We use categories for this, based on the type of item, condition, brand and popularity. In our shops we add the Swaps directly to your account. Download our app and start collecting your Swaps. With our app you always have insight into your Swaps, our categories and special promotions.
2. Find your style
Time to swap! See what other swappers have handed in and discover unique items and brands. Whether you're looking for basics, casual, funky or chic items, unique vintage or designer items, we have something for all styles. Our collection changes continuously. Swapping makes it possible to experiment with styles and step out of your comfort zone.
3. Pay and shine
Did you find pearls? Then you can start using your Swaps. When paying for your new found items, you pay per item with Swaps and an amount of service costs. The amount of the service costs depends on how much Swaps an item is worth. Didn't find anything? Don't worry, your Swaps have an unlimited validity and you can use them whenever you want. We redeem the Swaps from your account in our shops. Show the barcode or QR code from your app or mention your surname.
In addition to the offer in our shops, we have an extra online collection that we update once a month. This online collection consists of unique handpicked clothes and shoes. You can also find online collections from the 'Friends of The Swapshop', who hand in items every month. Have you placed an online order? Then pay the service costs online and pick up your order in The Swapshop Rotterdam center or The Swapshop Amsterdam. We redeem the Swaps from your account in our shop.
Arrange a clothes pick up (Rotterdam only)
Do you have a full bag of clothes at home ready to be swapped ánd do you live in Rotterdam? Then we can pick up your clothes at your home! Also for this you can make an appointment online. Make sure that it concerns at least 5 items, that your name is written clearly on the bag(s) and that the items are washed and in good condition. We do a little tour in Rotterdam once or twice a month. Within a week you will receive Swaps (10 Swaps per kilo) on your account.
Make an appointment here to have your clothes picked up.
Wanna know more? Then read our FAQ!