Do you have a question? Check out our frequently asked questions to see if you find the answer to your question! Didn't find your answer? Then ask your question via the contact form below.
Frequently Asked Questions
You can hand in clothes, shoes, bags and accessories such as belts and jewelry in The Swapshop. Both for women and men, as long as it is washed and in good condition. Ask yourself if another swapper would still want to wear it! All types of items are welcome, such as vintage items, designer items and items from sustainable brands and fast fashion brands. You can hand in summer items and winter items all year round, but we prefer that you hand in summer items in the summer and winter items in the winter. This way we can best tailor our offer to the season.
There are two reasons for this. Firstly, we want to keep the quality of the handed in clothes as high as possible. By using a maximum, there is more incentive to take your most beautiful items to the shop. The other reason has to do with our capacity. All incoming clothing must be assessed and processed. In order to be able to do this as quickly as possible, a maximum number is a good thing to do. We do not want to make other swappers wait too long in line.
We do not accept baby and children's clothing. Fortunately, there are other possibilities and initiatives for this. We also do not accept worn socks and underwear, for the simple reason that it is not so fresh to swap this. We do accept beautiful bralettes, bodies and swimwear that is still in good condition. If you bring clothes that have an unpleasant odor, we do not accept them either. For those with pets: please have your dog or cat's hair removed.
Each Swap you hand in gives you a €1 discount on the total price, with a maximum of 50% off each item. If you do not have enough Swaps, you will get less discount.
In our shops we provide a service, namely enabling swapping for all swappers. We make costs for this, such as paying the rent and salaries of the staff in the shops. Items that arrive in our shops are evaluated, sorted, labeled, steamed, placed in our checkout system and hung in the store. The amounts we ask for are necessary to keep our concept alive and kicking and to improve.
Yes they do! Your received Swaps will remain valid indefinitely and can be used in all our shops, at our events and online.
Yes, you can! When we still had physical cards, it often happened that a swapper gave Swaps to another swapper unknown to her / him. That too is swapping and how beautiful is it! If you want to give someone your Swaps as a gift, please provide your name and the other person's name in our shop and we will make sure that the Swaps are swapped.
If you do not collect your order within 14 days, we will place the item back online so that it is available again for other swappers. If you really are not able to pass by within 14 days, please let us know via the contact form. Then we'll keep it aside for you a little longer.
We receive the clothing and other fashion items that are hanging in The Swapshop through our swap community. As soon as an item arrives, we assess, sort, steam and label it, put it in our cash register system and hang it in the shop. This is a service we provide to allow our community to swap. If you return an item to us, we have already provided the service. That's why we don't give money back, but we give a store credit.